Every detail matters

The Broken Windows Theory suggests that small, visible signs of disorder, like broken windows, can escalate into further chaos, eventually leading to more severe problems if left unaddressed. In the context of social safety in academia, significant improvements can only be achieved by promptly addressing even the smallest details. Engineers must pay more attention to this notion, as they focus on the bigger picture and may overlook minor details, considering them insignificant or mere ‘noise’. They may forget that a single failure in social safety can be catastrophic, pointing to broader systemic issues.

Even for obvious problems, such as the prolonged completion times of PhD programmes, the system takes years to implement changes. This issue is frequently discussed in faculty meetings and reports, but no tangible action is taken. This persistent unresponsiveness signals to exploiters that the system can be disregarded or manipulated without consequence.

What makes things worse is that people who are severely affected by unaddressed issues face additional challenges when seeking resolution. They have to summon all their energy to find the right person and explain their situation. Ultimately, they often discover that while an official complaint can be filed, internal action requires multiple complaints against the same individual.

Errors should not be overlooked or minimized due to reassuring statistical averages

The procedure for substantial action is exceedingly challenging, expecting individuals to confront the entire system on their own. PhD candidates, with their non-permanent contracts and dependence on supervisors and the hospitality of the university, are especially vulnerable. Due to this insecure position, they are often advised to simply ignore the issue, perpetuating a cycle of inaction and vulnerability.

To break this cycle, universities must recognise that even the smallest error in social safety needs an immediate response and should not be overlooked or minimized due to reassuring statistical averages.

Universities could improve by using digital screens and notice boards to highlight available resources, support services, and actions taken. Every department should have a designated confidential advisor, and it is crucial to clearly define who is responsible for taking action. Their role should focus on practical steps rather than simply offering empathy, as others are designated to do that. Additionally, support services should be made available in mobile apps, enabling one-click access to encourage more people to report issues without navigating complex systems.

Finally, I acknowledge that even the best systems cannot entirely avoid errors. By reflecting on the wisdom in Saadi’s poem, ‘Human beings are members of a whole, in creation of one essence and soul’, we can recognise the value of all colleagues and students as integral parts of the community. This perspective encourages us to foster an environment where social safety is a shared responsibility and where prompt action becomes the norm rather than the exception.